1. What is an Adaptation?

Adaptations usually include changing part or parts of the house to make access easier – examples being the replacement of a bath with a level access shower, installing an access ramp or widening a doorway.

2. Can I get a grant for the works?

You may be eligible for a grant dependant on personal wealth and need. It can often take up to two years to receive but your local authority will be able to advise. More information is available here.

3. Is John Ford Group work guaranteed?

All work is carried out under contract and guaranteed

4. Does John Ford Group employ sub contractors?

The nature of specialist work means that sub contractors are often used on projects. Where fitters are self employed they have been fully vetted including having a Criminal Records Check. Most have worked for John Ford Group for many years.

5. Will I pay VAT?

Adaptations are often zero-rated for VAT which is confirmed by the client using a self assessment form which John Ford Group will draw up.

6. How long will works take?

This is based on the type and nature of the works. As an example – a level access shower will usually take between 1 and 2 weeks, a stair lift will take 2 days to install (a straight stairlift can often be fitted within 48 hours of order and a curved lift will need to be made and therefore the lead-in times will vary). John Ford Group will always give an estimate of programme when tendering.

7. How much will it cost?

Again, dependant on scope. As an example – a level access shower will start from £4500 and raise dependant on scope of works, a straight stair lift will start from £1250 and a curved will be dependent on amount of turns – but a guide would be circa £4500 for two flights and two turns (refurbished stannah).

8. Who designs the adaptation?

For small adaptations, John Ford Group take on a turn-key role and will design and manage the project from inception, through to completion.

9. Do I need an OT assessment?

We always recommend an OT assessment to ensure that all adaptations proposed are fit for purpose now and in the future.  We can recommend an Occupational Therapist for an initial assessment here.

10. Can I visit a previous John Ford Group projects?

Many past John Ford Group Customers have kindly agreed to show people their facility and discuss their experience of John Ford Group. Please contact us and we’ll be able to put you in touch.

11. Can I obtain references from past customers?

Again – many customers have agreed to speak with those thinking of employing our services. Please contact us for details.

12. What accreditations does John Ford Group hold?

    • Chartered Builder Company
    • Constructionline
    • CHAS
    • Buy with Confidence
    • British Healthcare Awards winner
    • Trustmark
    • Member of British Healthcare Trades Association

13. How much Insurance cover does John Ford Group hold?

£5Million Professional Indemnity; £10Million Employers Liability: £5Million Professional Indemnity.

14. Complaints Policy

The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.